Policies + Shipping

Turn Around Time in for Tea and Honey
Please allow up to 5 days for your order to be shipped due to the high volume of items on order. If you order timber products with your honey and tea, please see below for the current turn around time in production.
Turn Around Time in Production for Timber Products
Orders Placed During a Sale/Using a Sale Code
Orders placed using a sale code from may have up to a 4 week turn around in production due to the high volume of pieces on order. We thank you for your patience during this time. Feel free to contact us at any time for an order update enquiries@zilvi.com.au
Regular Orders
Orders placed not using a sale code will have a 3 week turn around in production.
Peak Periods
From 15 October until 15 December, this period may attract a 4 week turn around in production - if you require something urgently, please email to notify us
Need something urgently?
The above turn around times apply, however if you require an order with urgency, please feel free to email us enquiries@zilvi.com.au with the items and date needed by and we will get back to you within 24 hours as to if we can make this request possible. 
Pricing
All prices are in Australian dollars and include GST 
Postage
All items are sent via regular mail with Australia Post. They are packaged safely using and posted in boxes to prevent items from being damaged in transit. Once your order has been shipped, Zilvi can accept no responsibility for loss or any damage to your package.
Zilvi takes no responsibility if an item does not arrive to you in time if needed for a gift or birthday party prop when this date is within the 3 week turn around or just outside of this time. You must allow shipping time from the 21 day period it may take to ship your order. All orders are shipped from the Sunshine Coast, Queensland, Australia.
You may upgrade your shipping to Express Post which will provide a tracking number and will cut the transit time to just 1-3 days within Australia. 
Zilvi offers international shipping. Orders are sent by tracked shipping only which can be costly. Zilvi does not offer untracked shipping outside of Australia. The customer is responsible for all customs/duties fees, if applicable.
Privacy
Your privacy is important to us. All information collected is only used for the purpose of processing your order.
We will never give out or sell any of your information to a third party, or record any transaction details. PayPal is the only payment option offered as this is secure and private.
Exchanges
Zilvi does not accept exchanges for change of mind. Zilvi will happily replace items if they are not as per your order due to a fault by Zilvi eg painted a different colour to what you have requested, a word or name has been spelt incorrectly. Please contact via email with proof of fault with a photograph of the item. When an item is incorrect due to the fault of the customer eg you have provided the incorrect spelling of a name or requested the wrong colour or size, you will need to purchase a replacement.
For any other questions, please don't hesitate to contact us