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Turn Around

We make each of your items to order - most are custom with your baby names or family details. Due to this custom nature, orders may have up to a 3 week turn around in production.

Orders Placed During a Sale/Using a Sale Code

Orders placed using a sale code from may have up to a 4 week turn around in production due to the high volume of pieces on order. We thank you for your patience during this time. Feel free to contact us at any time for an order update enquiries@zilvi.com.au

Peak Periods

From 15 October until 15 December, this period may attract a 4 week turn around in production - if you require something urgently, please email to notify us

Need something urgently?

The above turn around times apply, however if you require an order with urgency, please feel free to email us enquiries@zilvi.com.au with the items and date needed by and we will get back to you within 48 hours as to if we can make this request possible. 

Needing a little extra time to pay? You can use Afterpay.

What is Afterpay?

Afterpay is an interest free payment plan option.

Using Afterpay you can pay for your order fortnightly. Payment will be automatically taken from your debit or credit card in four equal payments every 14 days, but you will receive your order within Zilvi's standard turn around time.What do you need?- A debit card or credit card- To be over 18 years of age- An Australian residential addressTo use this service, simply:1. Add your items to the shopping cart (up to the value of $1000 with a credit card or $500 if using a debit card) and checkout as normal.2. Select Afterpay as your payment method - you will be redirected to Afterpay.3. Enter your details with Afterpay. Your order will then be shipped within Zilvi's standard turn around time.For Afterpay’s complete terms, please visit the Afterpaywebsite.